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Unwrapped Episode 1 with GitHub Copilot Product Manager, Charles Williams
Unwrapped Episode 1 with GitHub Copilot Product Manager, Charles Williams

On today's episode of Unwrapped, Unwrap's Co-founder and Chief Product Officer, Ashwin Singhania, interviews Charles Williams. Charles is a passionate and experienced product manager specializing in information technology, start-up, and software development. He is currently serving as a Product Manager at Github Copilot.

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How to Ingest your Customer Feedback Channels into One Source - That isn't Excel
How to Ingest your Customer Feedback Channels into One Source - That isn't Excel

Seamlessly aggregate all of your customer feedback with Unwrap.ai

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How Unwrap.ai Uses Machine Learning to Turn Customer Feedback into Actionable Insights
How Unwrap.ai Uses Machine Learning to Turn Customer Feedback into Actionable Insights

The sheer volume of customer feedback can be overwhelming and noisy, let alone finding the patterns and pulling important insights. That's where machine learning and artificial intelligence comes in. Machine learning (ML) is a subfield of artificial intelligence. 

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I Used to Spend Hours Sorting Through Customer Feedback, Now it Takes Minutes
I Used to Spend Hours Sorting Through Customer Feedback, Now it Takes Minutes

As a former product manager at Amazon Alexa, I faced the daunting task of sorting through mountains of customer feedback every day. Think comments on Reddit, product reviews on Amazon.com, Twitter posts, support tickets, user research studies, etc. It was difficult to know what to focus on next, which areas to prioritize, and how to make sure our users were happy with the product. 

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