Jun 14, 2023
The 3 Most Common Customer Feedback Challenges Faced by Product Operations Leaders and How to Solve Them
How can you better prioritize your customers and give them more of what they want? One way is to use a Customer Feedback Analytics tool, like Unwrap.ai, to find actionable insights from your user feedback (e.g., support tickets, NPS surveys, etc.). The ROI of this type of solution is actually fairly straightforward, let’s jump in.
Well-versed in building and investing in successful companies, Kevin talks about what qualities are most associated with a successful entrepreneur, establishing company culture, and how he evaluates new investments.
In this episode, Amon talks about best practices for measuring and managing the success of a developing community and the mechanisms he uses to ensure the feedback he receives from his community and through technical support inquiries gets incorporated into the product.
Unwrap's Co-founder and CEO, Ryan Millner, sat down with one of our investors and CEO of HeyTutor, Ivan Bercovich, in our Santa Barbara headquarters.
If you’re like most folks in product, customer support, or ops roles, these days you have an excessive amount of logins giving you access to a wide variety of platforms (and if you’re like me, you may have forgotten a few of those logins altogether). In fact it seems I’m not alone; a 2021 survey* showed that the average organization had access to over 110 SaaS apps! There’s not enough time in a week to even login to that many apps, much less make use of their feature set.
On today's episode, Unwrap's Co-founder and Chief Product Officer, Ashwin Singhania, interviews Cameron Brock.Cameron is the Product Operations Manager at Housecall Pro. The driving force behind this career choice has been partnering with Product and Engineering to ensure teams operate effectively and create valuable customer-centric products.