Unwrapped Ep. 5 with Bandlab Head of Community & Support, Amon Wong
Welcome to Unwrapped, our short video series where our founders, Ryan Millner, and Ashwin Singhania, conduct mini-interviews about customer feedback with industry experts and peers! On today's episode, Unwrap's Co-founder and Chief Product Officer, Ashwin Singhania, interviews Amon Wong. Amon is the Head of Community & Support at Bandlab - a social music platform that enables creators to make music and share their creative process with musicians and fans.
His primary responsibility is to enhance the overall customer experience of Bandlab users. As such, he is passionately committed to representing the community's voice in shaping product choices. In this episode, Amon talks about best practices for measuring and managing the success of a developing community and the mechanisms he uses to ensure the feedback he receives from his community and through technical support inquiries gets incorporated into the product.
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Ashwin is a Co-founder and the CPO of Unwrap.ai. He brings 10 years of experience building consumer and enterprise software products. Before Unwrap, he led product teams building Amazon Alexa's question-and-answer experience and natural language AI technology. Despite Amazon's endless resources, Ashwin's teams struggled to efficiently translate distributed feedback from their millions of customers into data-driven insights, inspiring the solutions Unwrap delivers today. Prior to Amazon, Ashwin led product teams at a Santa Barbara-based technology startup, Graphiq, which was acquired by Amazon in 2017 to power Alexa. He holds a Bachelor's degree in Computer Science from UC Santa Barbara.