Unwrap automatically analyzes every support conversation to find what's driving volume, so your team can fix root causes, not just close tickets.
"My team loves the Unwrap platform. Unwrap has enabled us to allocate resources based on what’s most important and ultimately gain a deeper understanding of our guests’ needs.”
Shadi El Baba, VP of Guest Support at lululemon
Case study
Get a preview of our AI-powered insights with actual data sourced from publicly available app-store feedback.
3X YoY rise in reports of volume settings reverting to minimum unexpectedly.
7.3% of Android app users report inability to search for store locations.
Complaints about Smart Shuffle auto-enabling dropped from 0.3% to <0.1%.
Stop tagging. Stop guessing. Unwrap surfaces customer feedback trends automatically—even the ones you didn’t anticipate.
Transparent and accurate insights shared across your entire organization, connecting everyone to the voice of the customer.
We don’t just onboard you—we partner with you. Get expert guidance tailored to your business, every step of the way.
“Unwrap’s alerting capabilities have been a huge value add for our team—surfacing issues before we would have caught them otherwise.”
Johnny H.
Co-founder & CSO
Validates app code improvements for desired downstream effects.
Identifies trending customer issues before they grow.
Eliminates guesswork in understanding what matters.
Increased team productivity by 25%.
Teams stay lean while still delivering what users need most.
Putting Unwrap insights directly into the hands of decision-makers unlocked a whole new level of guest centricity.
Unparalleled UI experience and cross-org adoption.
Runs regular meetings out of the Unwrap platform.
21% increase in spare parts revenue, an opportunity previously hidden.
Boosts deal volume with zero lead-generation cost.
My team loves the Unwrap platform. Unwrap’s insights have enabled us to ultimately gain a deeper understanding of our guests’ needs.
We are now running regular meetings that rely on Unwrap’s platform.
Unwrap has reinvented the way we review, use, and implement customer feedback.
It's an understatement to say we've 'saved time' using Unwrap. Our quantitative visibility into customer feedback was nearly impossible before.
What used to take me 15-20 hours a month now takes me 1-2 hours a month—an extraordinary difference.
Validates app code improvements for desired downstream effects.
Identifies trending customer issues before they grow.
Eliminates guesswork in understanding what matters.
Increased team productivity by 25%.
Teams stay lean while still delivering what users need most.
Putting Unwrap insights directly into the hands of decision-makers unlocked a whole new level of guest centricity.
Unparalleled UI experience and cross-org adoption.
Runs regular meetings out of the Unwrap platform.
21% increase in spare parts revenue, an opportunity previously hidden.
Boosts deal volume with zero lead-generation cost.
An automatic process that simply didn’t exist before.
We price based on feedback volume. Check out our pricing page for more information.
Your data is protected with enterprise-grade security and compliance, so you can trust it’s kept safe and private. Trusted by the world’s leading brands.
You can sync your data from over 3K other tools where feedback is collected today. We’ve never encountered an integration we can’t support.
Integration setup is a matter of a couple clicks. No engineering required, full setup within two weeks.
We connect to surveys, support tickets, calls, reviews, and more—transforming every conversation into actionable insights. There is no limit to feedback volume Unwrap can process.
Most tools simply tag and sort your feedback, leaving you to create elaborate dashboards to understand your data. Unwrap goes much deeper—surfacing trends and issues automatically, to help you discern what really matters to your customers without the need to search for it.
