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From feedback overload to focused strategy: Firstup’s winning formula

Read what happened when Firstup.io recognized they needed to change how they manage customer feedback—and why they chose to partner with Unwrap.

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Travel
Customer Support

Zipcar shifts gears with Unwrap: Assessing thousands of NPS responses to improve member experience

Zipcar partners with Unwrap to automatically categorize and prioritize their customer feedback. Read their story—and get inspired—today.

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Tech
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How GitHub's Copilot team automated their entire customer feedback analysis process

GitHub’s Copilot team needed a way to automate customer feedback analysis at scale. With Unwrap, their team can quickly identify top user needs and improve Copilot faster.

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