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Three Ways ChatGPT Can Help You Write Better Code
Three Ways ChatGPT Can Help You Write Better Code

If you’ve been online in the past 3 months, you’ll know the chatbot ChatGPT has captured the attention of people around the world with entertaining responses to anything imaginable, even boasting the capability to simulate a Linux terminal!

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Three Steps to Collecting More Customer Feedback: A Guide for B2B Companies
Three Steps to Collecting More Customer Feedback: A Guide for B2B Companies

If you ask any product manager or product ops team the question “would you like more user feedback?”, the answer is almost always a resounding “yes”. So then the question becomes, how do you get more user feedback?

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How-to Run a Great ‘Voice of Customer’ Meeting
How-to Run a Great ‘Voice of Customer’ Meeting

Most product development teams have their standard recurring meetings: weekly business reviews, engineering standups, launch checklist reviews. But the best teams I’ve worked with also obsess over their “voice of the customer” (VOC) meetings.

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I Used to Spend Hours Sorting Through Customer Feedback, Now it Takes Minutes
I Used to Spend Hours Sorting Through Customer Feedback, Now it Takes Minutes

As a former product manager at Amazon Alexa, I faced the daunting task of sorting through mountains of customer feedback every day. Think comments on Reddit, product reviews on Amazon.com, Twitter posts, support tickets, user research studies, etc. It was difficult to know what to focus on next, which areas to prioritize, and how to make sure our users were happy with the product. 

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How-to Run a Great ‘Voice of Customer’ Meeting

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