Customer Connection

Businesses are fighting to save money right now, understandably so, but many seem to be passing over a critical cost-saving piece - customer feedback. 

Most product development teams have their standard recurring meetings: weekly business reviews, engineering standups, launch checklist reviews. But the best teams I’ve worked with also obsess over their “voice of the customer” (VOC) meetings.

If you ask any product manager or product ops team the question “would you like more user feedback?”, the answer is almost always a resounding “yes”. So then the question becomes, how do you get more user feedback?