Latest articles

Three Ways ChatGPT Can Help You Write Better Code
Three Ways ChatGPT Can Help You Write Better Code

If you’ve been online in the past 3 months, you’ll know the chatbot ChatGPT has captured the attention of people around the world with entertaining responses to anything imaginable, even boasting the capability to simulate a Linux terminal!

Read
Unwrapped Episode 1 with GitHub Copilot Product Manager, Charles Williams
Unwrapped Episode 1 with GitHub Copilot Product Manager, Charles Williams

On today's episode of Unwrapped, Unwrap's Co-founder and Chief Product Officer, Ashwin Singhania, interviews Charles Williams. Charles is a passionate and experienced product manager specializing in information technology, start-up, and software development. He is currently serving as a Product Manager at Github Copilot.

Read
Three Reasons Why Your Company Should Be Having 'Voice of the Customer' Meetings
Three Reasons Why Your Company Should Be Having 'Voice of the Customer' Meetings

Businesses are fighting to save money right now, understandably so, but many seem to be passing over a critical cost-saving piece - customer feedback. 

Read
How to Ingest your Customer Feedback Channels into One Source - That isn't Excel
How to Ingest your Customer Feedback Channels into One Source - That isn't Excel

Seamlessly aggregate all of your customer feedback with Unwrap.ai

Read
How-to Run a Great ‘Voice of Customer’ Meeting
How-to Run a Great ‘Voice of Customer’ Meeting

Most product development teams have their standard recurring meetings: weekly business reviews, engineering standups, launch checklist reviews. But the best teams I’ve worked with also obsess over their “voice of the customer” (VOC) meetings.

Read
How Unwrap.ai Uses Machine Learning to Turn Customer Feedback into Actionable Insights
How Unwrap.ai Uses Machine Learning to Turn Customer Feedback into Actionable Insights

The sheer volume of customer feedback can be overwhelming and noisy, let alone finding the patterns and pulling important insights. That's where machine learning and artificial intelligence comes in. Machine learning (ML) is a subfield of artificial intelligence. 

Read
Three Steps to Collecting More Customer Feedback: A Guide for B2B Companies
Three Steps to Collecting More Customer Feedback: A Guide for B2B Companies

If you ask any product manager or product ops team the question “would you like more user feedback?”, the answer is almost always a resounding “yes”. So then the question becomes, how do you get more user feedback?

Read
I Used to Spend Hours Sorting Through Customer Feedback, Now it Takes Minutes
I Used to Spend Hours Sorting Through Customer Feedback, Now it Takes Minutes

As a former product manager at Amazon Alexa, I faced the daunting task of sorting through mountains of customer feedback every day. Think comments on Reddit, product reviews on Amazon.com, Twitter posts, support tickets, user research studies, etc. It was difficult to know what to focus on next, which areas to prioritize, and how to make sure our users were happy with the product. 

Read

Our mission is to create stronger feedback loops between companies and their customers.

About us
Team in office

Do you like our stuff? Subscribe now.