Unwrapped Episode 2 with Housecall Pro Chief Product Officer, John Martin
Welcome to Unwrapped, our short video series where our founders, Ryan Millner and Ashwin Singhania, conduct micro-interviews about all things customer feedback with industry experts and peers! On today's episode, Unwrap's Co-founder and Chief Product Officer, Ashwin Singhania, interviews John Martin.
John is the Chief Product Officer at Housecall Pro where he is responsible for building high performing product and design teams that build what customers want and contribute to revenue growth. Housecall Pro is a field service management solution used by thousands of home service businesses to automate and optimize their field operations.
John, one of Unwrap's champions, talks about how Housecall Pro uses Unwrap to remove the bias of PMs who are either pushing an agenda or chasing recency bias, what role customer feedback plays in their strategic planning, and more!
Ashwin is a Co-founder and the CPO of Unwrap.ai. He brings 10 years of experience building consumer and enterprise software products. Before Unwrap, he led product teams building Amazon Alexa's question-and-answer experience and natural language AI technology. Despite Amazon's endless resources, Ashwin's teams struggled to efficiently translate distributed feedback from their millions of customers into data-driven insights, inspiring the solutions Unwrap delivers today. Prior to Amazon, Ashwin led product teams at a Santa Barbara-based technology startup, Graphiq, which was acquired by Amazon in 2017 to power Alexa. He holds a Bachelor's degree in Computer Science from UC Santa Barbara.