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Key Insights
On this episode of Unwrapped
Welcome to Unwrapped, our short video series where our founders, Ryan Millner and Ashwin Singhania, conduct micro-interviews about all things customer feedback with industry experts and peers! On today's episode, Unwrap's Co-founder and Chief Product Officer, Ashwin Singhania, interviews John Martin.
John is the Chief Product Officer at Housecall Pro where he is responsible for building high performing product and design teams that build what customers want and contribute to revenue growth. Housecall Pro is a field service management solution used by thousands of home service businesses to automate and optimize their field operations.
John, one of Unwrap's champions, talks about how Housecall Pro uses Unwrap to remove the bias of PMs who are either pushing an agenda or chasing recency bias, what role customer feedback plays in their strategic planning, and more!
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