Unwrap vs. Enterpret

Unwrap is the world’s leading Customer Intelligence platform. Learn why leaders at DoorDash, lululemon, Microsoft, Southwest, and others chose to partner with Unwrap over all other options.

The world's leading companies use Unwrap
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See why teams prefer Unwrap over Enterpret

Enterpret

Proactivity
Real-time alerts and personalized digests delivered automatically
Generic alerting without customizable insights
Accuracy
The world's most accurate platform as verified by independent third parties
High level tagging that measures what you already know
Usability
Intuitive user interface for front-line employees and senior leaders
Complex dashboards and a bespoke query language
Self-service
Taxonomy that strikes the right balance between automation and self-service tooling
Taxonomy changes requires contacting customer support
Partnership
Consistent partnership every single day
Inconsistent levels of partnership after onboarding
Proactivity

Proactive vs. Passive

Like legacy analytics platforms, Enterpret requires you to create a dashboard or write a query. Unwrap pushes real-time alerts and weekly digests to the right team member proactively.

Surfaces trends you didn't even know to look for

Proactive alerts delivered to the apps you already work in

Integrates with all of your feedback channels

Actionability

The most accurate Customer Intelligence platform on earth.

Unwrap has consistently been evaluated by independent third parties as the most accurate Customer Intelligence platform through blind accuracy audits. If you can’t trust the accuracy of the insights, nothing else matters.

Independently audited as the most accurate Customer Intelligence platform

Traceable data to verify all insights

Self-serve correction workflows to continuously improve accuracy

Usability

Intuitive enough for your whole team to use

Enterpret leans into complex dashboards and a bespoke query language. Unwrap’s platform is intuitive and powerful for all roles who need customer insights: from engineering to CX to product. Unwrap is designed for adoption across all teams from day one.

Setup in weeks, not months

No analyst or dedicated team required for platform maintenance

Intuitive enough for executives, detailed enough for analysts

Self-service

A taxonomy that evolves with your product

Unwrap’s taxonomy evolves automatically by detecting new partners on its own. You’re always in complete control, with self-service tools to add, edit, and delete parts of the taxonomy. Enterpret’s taxonomy requires their team to adjust.

Dynamic taxonomy evolves with your product

Self-service tooling so you’re in control

Up to 7 levels of depth

Partnership

World class support, every single day of the partnership

Unwrap's team doesn't just get you set up, they become an extension of your team. From onboarding to ongoing strategy, you get expert guidance tailored to your goals, use cases, and workflows. Real humans, in your time zone, who know the platform and care about your success.

White glove onboarding built for your team

Continual support from actual humans

No handoffs - the same level of support every day

Case Studies

Customer-centric
teams love Unwrap.

Validates app code improvements for desired downstream effects.

Identifies trending customer issues before they grow.

Eliminates guesswork in understanding what matters.

Increased team productivity by 25%.

Teams stay lean while still delivering what users need most.

Unparalleled UI experience and cross-org adoption.

Runs regular meetings out of the Unwrap platform.

21% increase in spare parts revenue, an opportunity previously hidden.

Boosts deal volume with zero lead-generation cost.

An automatic process that simply didn’t exist before.

My team loves the Unwrap platform. Unwrap’s insights have enabled us to ultimately gain a deeper understanding of our guests’ needs.

Shadi El Baba
VP of Guest Support at lululemon

We are now running regular meetings that rely on Unwrap’s platform.

Johnny H.
Co-founder & Chief Strategy Officer at Perplexity

Unwrap has reinvented the way we review, use, and implement customer feedback.

Kensley W.
Product Operations Director at Firstup.io

It's an understatement to say we've 'saved time' using Unwrap. Our quantitative visibility into customer feedback was nearly impossible before.

Hayley O.
Senior Manager of User Research at Zipcar

What used to take me 15-20 hours a month now takes me 1-2 hours a month—an extraordinary difference.

Charles W.
PM at GitHub Copilot

Validates app code improvements for desired downstream effects.

Identifies trending customer issues before they grow.

Eliminates guesswork in understanding what matters.

Increased team productivity by 25%.

Teams stay lean while still delivering what users need most.

Unparalleled UI experience and cross-org adoption.

Runs regular meetings out of the Unwrap platform.

21% increase in spare parts revenue, an opportunity previously hidden.

Boosts deal volume with zero lead-generation cost.

An automatic process that simply didn’t exist before.

Putting Unwrap insights directly into the hands of decision-makers unlocked a whole new level of guest centricity.

All your customers, understood

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