Ryan Millner co-founded Unwrap.ai and serves as CEO. He runs company strategy, fundraising, and the long-term vision for turning unstructured customer feedback into structured product intelligence. He works across every function, from shaping the product roadmap to closing enterprise deals with teams at Microsoft, lululemon, and GitHub Copilot.
Ryan's path to Unwrap started at Graphiq, a semantic Q+A company that built one of the world's largest knowledge graphs. He spent four years there as Group Product Manager, building technology to ingest data, manage ontologies, and understand natural language queries. When Amazon acquired Graphiq in 2017, Ryan joined the Alexa team as Senior Technical Product Manager. He led the product roadmap for Alexa's semantic NLU/NLP engine and managed a team of 10+ knowledge engineers expanding Alexa's general knowledge capabilities.
After nearly four years at Amazon, Ryan joined the Allen Institute for AI (AI2) incubator as Entrepreneur in Residence. That's where Unwrap took shape. He and co-founder Ashwin Singhania, his colleague from both Graphiq and Amazon, realized the NLP technology they'd spent years building could be pointed at a different problem: customer feedback. The signals were everywhere, spread across support tickets, app reviews, and social media. No product team had the tools to process that volume into structured insight. They built a prototype, tested it with PMs, and left to build Unwrap full-time.
Ryan led Unwrap's $4M seed round in January 2022, launching with a team of four. Within six months, the platform had early adopters including Microsoft, Lyft, Oura, JetBlue, and Perplexity. In February 2025, he closed Unwrap's $12M Series A led by Scale VP, with participation from Atlassian Ventures and strategic investors including Stripe's former CTO David Singleton, Perplexity co-founder Johnny Ho, and HubSpot SVP Karen Ng.
His north star remains the company's founding mission: fill the world with products people love.
It really came through a personal pain point of sitting there, manually reading Reddit, manually going through support tickets, thinking there had to be a better way, and then using this technology that we knew at Alexa to accomplish that task.
Expertise + Education
- AI and NLP applied to customer feedback analysis
- Startup fundraising and investor relations (seed through Series A)
- Knowledge graph architecture and semantic search
- Enterprise sales to Fortune 500 product and CX teams
- Company building from founding to 30+ employees
Education
- Duke University, Bachelor of Science in Engineering (BSE), Mechanical Engineering
Previous Experience
- Allen Institute for AI (AI2) - Entrepreneur in Residence - Joined AI2's incubator program to develop and launch Unwrap.ai
- Amazon - Senior Technical Product Manager, Alexa - Led the product roadmap for Alexa's semantic NLU/NLP engine and managed 10+ knowledge engineers
- Graphiq Inc. - Group Product Manager - Built semantic Q+A technology and knowledge graphs for four years before Amazon acquired the company in 2017
Featured In
- Fortune - Exclusive coverage of Unwrap.ai's $12M Series A (January 2025)
