Support ticket analysis that turns tickets into decisions

Unwrap analyzes support tickets to uncover the themes, drivers, and trends teams need to reduce ticket volume, prioritize fixes, and track impact.

Identify product, fulfillment, and experience issues across feedback channels

Track customer themes and sentiment over time

Align Product, CX, and Ecommerce teams on what to fix next

What Unwrap Does

Decision-ready insights without manual tagging

Support tickets are high-volume and unstructured. Unwrap turns them into clear, consistent themes teams can act on.

Theme Structuring

Organize customer feedback into clear, consistent themes across products, orders, and experiences.

Trend 
Visibility

See how customer issues and sentiment evolve over time – before and after launches, promotions, and operational changes.

Cross-Team Insights

Share customer insights across Product, CX, Ecommerce, and Operations to drive alignment and action.

Outcomes & Use Cases

Make support tickets useful across the company

Always-On Monitor

Reduce recurring ticket drivers

Actionable

Inform product roadmap decisions

In-Depth Analysis

Catch regressions after releases

Data-Backed

Understand customer experience trends over time

Data-Backed

Align Product and Support teams

Ask & Answer

Ask questions in plain English. Get answers grounded in tickets.

Transparent

Stay ahead of issues with automated alerts

Weekly theme summaries

Alerts when issues spike

Shareable team digests

Integrations

Connect your help desk and start learning from tickets

Unwrap connects to your support tools and organizes ticket data automatically.

Compare

Upgrade from manual tags to decision-ready insights

Before Unwrap
Clear, consistent themes
Manual reporting effort
Always-on trend visibility
Insights shared across teams
Insights shared across teams
FAQs

Questions? Answers.

Everything you need to know about Support ticket analysis.

How much does Unwrap cost?

We price based on feedback volume. Check out our pricing page for more information.

How can I trust Unwrap with my data?

Your data is protected with enterprise-grade security and compliance, so you can trust it’s kept safe and private. Trusted by the world’s leading brands.

What tools does Unwrap integrate with?

You can sync your data from over 3K other tools where feedback is collected today. We’ve never encountered an integration we can’t support.

What is the setup process for Unwrap?

Integration setup is a matter of a couple clicks. No engineering required, full setup within two weeks.

What kind of feedback can Unwrap analyze?

We connect to surveys, support tickets, calls, reviews, and more—transforming every conversation into actionable insights. There is no limit to feedback volume Unwrap can process.

How is Unwrap different from other platforms?

Most tools simply tag and sort your feedback, leaving you to create elaborate dashboards to understand your data. Unwrap goes much deeper—surfacing trends and issues automatically, to help you discern what really matters to your customers without the need to search for it.

Discover what matters most.

Book a demo to unwrap what matters to your customers, so you can build what they'll love.

Book a demo
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