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Report

The 2025 Reality of Using Customer Feedback

How qualitative customer feedback signals shape strategy now, and where teams get stuck.

What's in the report

A candid, data-backed snapshot of how senior product leaders collect, analyze, and act on qualitative feedback—and what’s holding them back. Based on a Gatepoint Research survey commissioned by Unwrap.

What's inside:

Usage patterns in qualitative feedback.

A breakdown of tooling & methods.

Operating models for trend detection today.

A solution map to show how Unwrap can help.


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Roles

11% VP-level,
89% Director+

Industries

Technology, finance, retail, hospitality.

Company Size

42% Fortune 1000, 50% Enterprise, 8% Mid-market.